We will conduct a prescribed judgment after reviewing the application for opening
*the reason for rejection will not be disclosed
Trades can be performed online through our website or dedicated application using computers, tablets, smartphones, or other electronic devices. We do not accept orders through customer support, by email or telephone.
* Some services may not be available on certain devices.
Trading of cryptocurrency is available 24/7.
Slippage refers to a situation in which there is a difference between the price specified
by the 4 customer (the price displayed on screen when placing an order) and the
actual execution price due to reasons such as market changes after an order is
placed. In some cases, slippage may be beneficial to the customer, but it may
also be detrimental; however, we bear no liability whatsoever in relation to
slippage. Slippage can occur with market orders and stop-loss orders.
Bit Point Singapore Co., Ltd. (hereinafter referred to as "the Company") separates
and manages the assets deposited by the customer and the assets owned by the
Likewise, digital currencies are managed separately by separating the cryptocurrency
of the customer's possession from the digital currency of our company's possession.
In order to prevent confusion with the Company's assets (including the cryptocurrency
held by the Company), the cash received by customers (Deposit money of general
account) will be accurately record on the system.
Money deposited by customers must be in Singapore Dollar. When making deposits, money
must be transferred to our designated bank account. Money transferred to our
designated bank account will be reflected in the customer’s user account once
we confirm payment; accordingly, please be aware that it may take time for transferred
amounts to be reflected in user accounts.
Customers can have all or part of the withdrawable amount of their account returned
to them. However, customers cannot request withdrawal if the withdrawable amount
is less than the withdrawal fee. Withdrawn money will be transferred to a bank
account in the customer’s name. The return of deposited money generally takes
two banking days from the date of the request, except in cases where we notify
the customer otherwise due to reasonable causes.
The deadline for requesting withdrawal during business hour is SGT 15:00, and requests for withdrawals after SGT 15:00 will be handled on the next business day.
When depositing bitcoins in a user account, customers must transfer the bitcoins
to the bitcoin address that we designate. Bitcoins transferred to the bitcoin
address that we designate will be reflected in the customer’s user account once
we confirm the transfer during our business hours; accordingly, please be aware
that it may take time for bitcoin transfers to be reflected in user accounts.
When remitting the cryptocurrency, please select “Transfer” > “Digital Asset” > “Withdraw Digital” after logging in to the trading site. The following cryptocurrency remittance screen will be displayed. After selecting the cryptocurrency to be remitted, please input "remittance address (recipient's receipt address)" and "remittance amount". Because we are responsible for remittance fee, you can remit cryptocurrency anywhere in the world with no remittance charge.
To receive cryptocurrency, after logging in to the trading site, please select “Transfer” > “Digital Asset” > “Withdraw Digital”. Since the receipt address for each cryptocurrency is displayed as follows, please use "receipt address (customer's exclusive receipt address)". You can receive the cryptocurrency from anywhere in the world with no payment fee.
BITPoint Singapore is offering Cryptoasset custodian service using the blockchain technology and carrying out the functions of identity, trusting and capital asset management.
contact us at [email protected] for more details!
and BITPoint SG (hereinafter referred to as “BITPoint SG”)
that applies to the User's access and use of this website, any and all services,
products and content provided by BITPoint SG.
As used herein, “BITPoint SG” refers to the company BITPoint SG Company,
including but not limited to, its owners, directors, investors, ofﬁcers, employees,
agents or other related parties, unless otherwise provided herein.
The User is solely responsible for understanding and complying with any and all laws, rules and regulations of the User's speciﬁc jurisdiction that may be applicable to
the User in connection with the use of any and all services, products and content provided by BITPoint SG.
with the deﬁnitions provided below:
1.1.1. Account: means an account registered by the User on the Platform.
1.1.2. Assets: means Digital Asset and/or ﬁat currency.
1.1.3. Base Currency: means the ﬁrst symbol in the trading pair.
1.1.4. Buyer: means the User who submits an Order to buy Digital Asset through the Platform.
1.1.5. Commission: means a fee charged by or on behalf of any third party
(including but not limited to banks, non-bank ﬁnancial institutions and payment service providers).
1.1.6. Deposit: means a Transaction involving transfer of Assets to the Account.
1.1.7. Digital Asset: means peer-to-peer decentralized digital representation of value
(e.g. bitcoins, ethers, other digital tokens, etc.).
1.1.8. Fiat currency: means government-issued currency, that is designated as legal tender in its country of issuance
through government decree, regulation, or law.
1.1.9. Margin Trading: means leverage trading where the User may trade with borrowed Assets instead of the User's own
(i.e. open a position using less of own Assets than the actual amount of this position).
1.1.10. Order: means the User's instruction to buy or sell Digital Assts.
1.1.11. Platform: means an environment created by BITPoint SG that allows Users to trade Digital Asset.
1.1.12. Seller: means the User who submits an Order to sell Digital Asset through the Platform.
1.1.13. Services: means all and any service provided by BITPoint SG.
1.1.14. Site: means BITPoint SG’s website at
1.1.15. Transaction: means (i) transfer of Digital Asset and/or Fiat currencies by the User to the User's Account (“Deposit Transaction”);
(ii) transfer of Digital Asset and/ or Fiat currencies amongst the Users (“Trading Transaction”),
(iii) withdrawal of Digital Asset and/or Fiat currencies from the User's Account (“Withdrawal Transaction”).
1.1.16. Transaction Fee: means a fee which is payable by the Seller or the Buyer to BITPoint SG for each completed Transaction.
1.1.17. Transaction Price: means the total price paid by the Buyer in respect to each Transaction performed via the Services.
1.1.18. User: means an individual or an entity that uses the Services and/or accesses the Site.
1.1.19. Voucher: means an alphanumeric redeemable code, which can be used to transfer Digital Asset between Accounts.
1.1.20. Withdrawal: means a Transaction involving a transfer of Assets from the User's Account to the User's bank account
or any designated account, or to an account opened in any other ﬁnancial institution.
1.21. Where the context so admits words denoting the singular shall include the plural and vice versa.
2.1. The Services allow all Users of the Platform to trade Digital Asset with other Users.
2.2. Depending on the laws and regulations that the User is subject to and governed by
(whether such laws and regulations are provided by the User's place of residence and/or place from which User is accessing the Site or otherwise),
the User may not be able to use all the functions of the Site. For the avoidance of doubt, it is the User's sole responsibility
to follow the laws and regulations that the User is subject to and governed by
(whether such laws and regulations are provided by the User's place of residence and/or place from which User is accessing the Site or otherwise)
when accessing the Site. In contemplating accessing any functions of the Site, Users should seek independent legal advice from duly qualiﬁed persons.
2.3. The User acknowledges and agrees that, when entering into Transactions, the User is trading with other Users,
and that BITPoint SG acts only as an intermediary in such Transactions, not as any counterparty to
any Transaction and/or any participant in any Transaction.
3.1. The User has the right to enter and use the Site and the Services, as long as the User agrees to and complies
terms and conditions stated herein.
3.3. The User undertakes to comply with any and all applicable laws and regulations in the applicable jurisdiction(s)
related to their use of the Services.
3.4. The User undertakes to regularly monitor all and any changes on the User's Account, including but not limited
to the Account balance matters.
3.5. The User undertakes to immediately inform BITPoint SG about any unusual, suspicious,
unclear or abnormal changes on the User's Account. In case of late informing or
non-informing, the User shall be liable for any losses or damage caused by
take any further steps accordingly, including but not limited to
reporting to the relevant state authorities.
3.6. The User agrees that, whenever a Transaction occurs, the Platform sends and receives the Assets
to/from the Buyer’s and the Seller’s Accounts opened in their name and on their behalf.
3.7. The User undertakes to notify BITPoint SG immediately of any unauthorized use of the User's Account or password,
or any other breach of security via email sent to
and thereafter held liable for any losses or damage incurred by BITPoint SG or any other User.
3.8. The User undertakes not to use the Service to perform criminal activity of any sort, including
but not limited to, money laundering, illegal gambling operations, ﬁnancing terrorist organizations,
or malicious hacking.
3.9. The User is responsible for any and all damages caused and all liability actions brought
against BITPoint SG for infringement of any third-party rights or violation of any applicable
or personal injury caused by their negligence, breach of the terms implied by operation of
law or any other liability which may not be limited or excluded by law.
3.11. Users are solely responsible for determining whether any contemplated Transaction is appropriate
for them based on their personal goals, ﬁnancial status and risk willingness.
3.12. All added payment instruments to the User's Account, whether a bank account, credit card,
debit card, or any other payment method, must be in the Account holder’s name. Any attempt to
provide payment instruments in any third party’s name would constitute fraud and BITPoint SG
shall have the right to terminate the User's Account and/or report such fraud to the
4.1. By registering and creating an Account, the User expressly represents and warrants that the User:
4.2. The User represents and warrants that the User will only use the Platform to perform Transactions
and have the capacity to enter into the Transactions on the Platform.
4.3. The User represents and warrants that the Assets deposited to
the Account belong to the User and are derived from legal sources.
4.4. The User represents and warrants than the User shall withdraw any Digital Asset from the User's
Account and deposit it only into the User's wallets, failing which BITPoint SG shall not be liable for the
consequences of such withdrawal and deposit.
4.5. The User represents and warrants that all Transactions being carried out do not violate
the rights of any third parties or contravene any applicable laws.
5.1. BITPoint SG has the right to suspend the User's Account and block all transactions involving Digital Asset and/or Fiat
currency contained therein in case of any breach, non-fulﬁlment or unduly fulﬁlment of the Terms of
Use by the User.
5.2. BITPoint SG undertakes to provide the Services with the utmost effort, due care and in accordance
5.3. BITPoint SG’s responsibility shall be limited to using reasonable technical efforts to ensure
the receipt of the Digital Asset transferred. When initiating Digital Asset transactions
to anyone who is not a BITPoint SG User, BITPoint SG’s responsibility shall be limited to
ensuring the transfer of the necessary technical data to the relevant Digital Asset network.
5.4. To the extent permitted by law, BITPoint SG is not responsible for any damages, loss of
proﬁt, loss of revenue, loss of business, loss of opportunity, loss of data, indirect or
5.5. BITPoint SG is not responsible for any malfunction, breakdown, delay or interruption of
the Internet connection or for any unavailability of the Site.
5.6. BITPoint SG is not responsible for the delay in the processing of payments caused
by any third parties and operators of such Transactions.
5.7. In case of fraud, BITPoint SG undertakes to report all the necessary information, including
names, addresses and all other requested information, to the relevant authorities dealing
with fraud and breaches of the law. The Users recognize that their Account may be frozen
at any time at the request of any competent authority investigating a fraud or any other
or personal injury caused by their negligence, breach of the terms implied by operation of
the law or any other liability which may not be limited or excluded by law.
6.1. BITPoint SG shall provide the Services with reasonable care and skill and in accordance with
6.2. All buy and sell Orders made on the Platform will be managed in an anonymous manner so
that Buyers and Sellers are not acquainted with each other and the information of each Buyer
and Seller is not disclosed to one another. The Transaction Price is calculated
on the basis of actual matched orders made by the Buyers and Sellers participating in the
bidding process on the Platform combined with the applicable Transaction Fee.
6.3. BITPoint SG represents and warrants that once the Orders to buy or sell Digital Asset are
matched, such orders may not be cancelled or reversed. It holds all Digital Asset acquired
by each User in the User's Account and on the respective User's behalf.
7.1. All content on this Site is the property of BITPoint SG and is protected by copyright, patent,
trademark and any other applicable laws, unless otherwise speciﬁed.
7.2. The trademarks, trade names, service marks and logos of BITPoint SG and others used on the
Site (hereinafter the “Trademarks”) are the property of BITPoint SG and its respective owners.
The software, applications, text, images, graphics, data, prices, trades, charts, graphs,
video and audio materials used on this Site belong to BITPoint SG. The Trademarks and other
content on the Site shall not be copied, reproduced, modiﬁed, republished, uploaded, posted,
transmitted, scraped, collected or distributed in any form or by any means, no matter manual or
automated. The use of any content from the Site on any other site or a networked computer
environment for any other purpose is strictly prohibited; any such unauthorized use may
violate copyright, patent, trademark and any other applicable laws and could result
in criminal and/or civil penalties.
7.3. BITPoint SG supports the protection of intellectual property. If the User would like to submit
(i) a trademark claim for violation of a mark on which the User holds a valid, registered trademark
or service mark, or (ii) a copyright claim for any material on which the User hold a bona ﬁde copyright,
please send BITPoint SG an email immediately at
8.1. Identiﬁcation and veriﬁcation procedures (also known as 'Know Your Customer' or 'KYC')
are required for all the Transactions. If the User refuses to provide the required documents
and information required under KYC, BITPoint SG reserves the right to immediately terminate
the Account and/or the provision of the Services to the User.
8.2. The User undertakes to provide BITPoint SG with accurate, genuine, and relevant documents and personal
information contained therein. In case the User provides counterfeit documents and/or false
personal information, such behaviour will constitute fraudulent activity and
BITPoint SG reserves the right to terminate the Account and/or the Provision of the Services
to the User.
8.3. The User hereby authorises BITPoint SG to, directly or indirectly (through third parties),
make any inquiries which BITPoint SG considers necessary to verify the relevance and accuracy of the information
provided for veriﬁcation and KYC purposes.
9.1. BITPoint SG is vigilant in maintaining the security of the Site and the Service. By registering with BITPoint SG,
the User agrees to provide BITPoint SG with current, accurate and complete personal information
as prompted by the registration process and to keep such information updated from time to time.
9.2. Each User is allowed to register and hold only one Account on the Platform. Any additional Account tied to a User
may be suspended or terminated.
9.3. The User agrees that the User shall not use any Account other than their own or access the
Account of any other User at any time, and/or assist others in obtaining unauthorized access
to the Site and/or the Account of other User(s).
9.4. BITPoint SG reserves the right to recommend amount limits for the Account funding/withdrawal.
BITPoint SG may recommend daily, monthly and per onetransaction amount limits.
9.5. The User is responsible for maintaining the conﬁdentiality of information on their Account,
including but not limited to their password, email, wallet address, wallet balance and of
all activities including Transactions made via their Account. If there is any suspicious activity
found to be related to the User's Account, BITPoint SG may request additional information from the
User, including but not limited to authenticating documents and freeze the Account for the review time.
The User is obligated to comply with these security requests, failing which BITPoint SG may terminate
9.6. Creation or use of the Accounts without obtaining a prior express permission from BITPoint
SG will result in the immediate suspension of all respective Accounts, as well as all pending Orders.
Any attempt to do so or to assist others (whether Users or other third parties),
or distribution of instructions, software or tools for that purpose will result in termination
of such Users’ Accounts. Termination is not an exclusive remedy for such a violation and
BITPoint SG may decide to take further action against the User including but not
limited to initiating legal action and commencing legal proceedings.
9.7. In case if it has been more than six (6) months since the last sign-in into the Account
or the last deposit of Assets by the User, BITPoint SG has the right to classify the Account as abandoned.
In that case Storage fee will be applied to such Account(s) with at least seven (7) days prior email
notiﬁcation to the User. BITPoint SG will charge the Storage fee set forth herein. Abandoned
Accounts with zero balances shall be deactivated and/or terminated without any further
reference to the User.
10.1. The Platform allows the User to submit the Orders to buy or sell Digital Asset.
10.2. The User recognizes that the Order should only be submitted after careful consideration
and the User understands and accepts consequences of such execution. The User agrees that
as soon as the Order is executed, such transaction is irreversible and may not be cancelled.
Transactions will be executed instantly upon the matching of the Buyer's and the Seller's
Orders without prior notice to the Seller and the Buyer and Transactions will be considered
to have taken place at the execution date and time.
10.3. The User acknowledges and agrees that in case the destination tag is not speciﬁed, is
incorrectly indicated (in particular XRP, XLM) or the reference number is incorrectly speciﬁed
(for Fiat transactions), the User may lose the deposit or at least, the processing speed of
such requests will be made with low priority.
10.4. Minimum and maximum order amount varies for each trading pair and will be shown on the trade
page when placing an Order.
10.5. The User acknowledges and agrees that Deposit and Withdrawal Transaction(s) in Fiat currency
may be delayed due to reasons beyond BITPoint SG’s control, such as bank veriﬁcations and other checks.
Similarly, and due to the inherent nature of Digital Asset networks, the User acknowledges
and agrees that depositing and withdrawing Digital Asset into/from their Account
may not be immediate.
10.6. In case the User discovers suspicious or unusual transaction activity, including but not limited
to unknown deposits and withdrawals on their Account that was not initiated by the User,
the User shall immediately notify BITPoint SG and follow the instructions sent by BITPoint
SG. Otherwise, BITPoint SG reserves the right to freeze or suspend the Account until
the investigation is concluded.
10.7. BITPoint SG may be forced to cancel or recall already executed Withdrawal Transaction(s) at a request
of ﬁnancial institutions, including but not limited to banks, which are involved in settlement of such Transactions.
In such cases the User shall fully cooperate with BITPoint SG in order to discover the reasons for
such request and resolve any such issues.
11.1. BITPoint SG reserves the right to suspend or terminate User Account(s) at any
time if BITPoint SG has any reasons to believe to be required to do so by the law
or in order to comply with recommendations issued by a relevant government authority
or recognized body for the prevention of ﬁnancial crime.
11.2. It is strictly forbidden to use the Account for any illegal purposes. BITPoint SG will
report any suspicious activity to the relevant law enforcement agencies.
11.3. The User shall ensure that they do not use the Services for or in relation to:
12.1. The User is responsible for maintaining the conﬁdentiality of their Account credentials,
including, but not limited to the password, email, wallet address, balance and all activity
including Transactions carried out through the Account.
12.2. BITPoint SG personnel will never ask Users to disclose their password. Should the
User(s) receive any message requesting for the User's password, or accesses any website
that asks for the password, other than the BITPoint SG Site, the User should
report such message and/or website immediately to BITPoint SG.
12.3. It is advisable to change the User's password regularly (at least every three (3) to six
(6) months) in order to reduce the risk of a security breach in relation to the Account.
BITPoint SG also advises the User not to choose a password that may be easily guessed from information
someone might know or gather about the User or a password that has a meaning. The User must
never allow anyone to access the User's Account or watch the User accessing the User's Account.
12.4. If the User has any security concerns about the User's Account, login details, password or
other security feature being lost, stolen, misappropriated, used without authorization or
otherwise compromised, the User is advised to change the password immediately. The User must contact
Support Service without undue delay on becoming aware of any loss, theft, misappropriation
or unauthorized use of the Account, login details, password or other security features. Any
undue delay in notifying BITPoint SG may not only affect the security of the Account but
may result in the User being liable for any losses as a result. If the User suspects
or has any reason(s) to believe that someone else accessed the User's Account,
the User should also contact an appropriate government agency and report the incident.
12.5. The User must take reasonable care to ensure that the User's e-mail account(s) are secure
and only accessed by the User, as the User's e-mail address may be used to reset passwords or
to communicate with the User about the security of the Account. BITPoint SG cannot be liable
for the breach of an e-mail account resulting an unauthorized Transaction to be executed
with proper conﬁrmation. In case any of the e-mail addresses registered with the User's
Accounts are compromised, the User should without undue delay after becoming aware of this,
contact BITPoint SG’s support service and also contact the User's e-mail service provider
and do all such necessary actions to mitigate any risk or damage including but not limited to
changing the e-mail account password and securing the e-mail account.
12.6. Irrespective of whether the User is using a public, a shared or the User's own computer to
access the Account, the User must always ensure that the User's login details are not stored
by the browser, cached or otherwise recorded. The User should never use any functionality
that allows login details or passwords to be stored by the computer the User is using.
12.7. Additional products or services the User uses may have additional security requirements
and the User must familiarize themselves with those as notiﬁed to the User.
12.8. As an additional security measure, two-factor authentication must be enabled in order
to make all Transactions.
13.1. The User close their Account at any time, following settlement of any pending transactions.
13.2. The User also agrees that BITPoint SG may at its sole discretion terminate the User's access to
the Site and to the User's Account, including without limitation, limit, suspend or terminate the Service
and the Users' Accounts, prohibit access to the Site and its content, services and tools, delay
or remove hosted content and take technical and legal steps to keep the Users off the Site if BITPoint
SG thinks that such User(s) are creating problems or possible legal liabilities, infringing the
intellectual property rights of third parties or acting inconsistently with the letter
and at its sole discretion, suspend or terminate Accounts of Users for any reason, including without limitation:
(1) attempts to gain unauthorized access to the Site or another User's account or providing assistance
to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any content,
(3) usage of the Service and/or the Site to perform illegal activities such as money laundering,
(5) failure to pay or making fraudulent payment for Transactions, (6) unexpected operational difﬁculties,
or (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate
and compelling by BITPoint SG, acting at its sole discretion.
13.3. BITPoint SG also reserves the right to cancel unconﬁrmed Accounts or Accounts that have
been inactive for a period of six (6) months or more and/or to modify or discontinue the
Site or Service. The User agrees that BITPoint SG will not be liable to them or to any third
party for termination of their Account or access to the Site.
13.4. The suspension or termination of the Account shall not affect the payment of the Transaction Fee due
for past Transactions. Upon termination, the User shall provide a valid bank account details
or Digital Asset address to allow the transfer of any currencies deposited to the User's Account.
BITPoint SG shall transfer the currencies as soon as possible following the User's request
in the time frames speciﬁed by BITPoint SG.
13.5. BITPoint SG will send the credit balance of the User's Account to the User, however in some circumstances,
a number of intermediaries may be involved in an international payment and these or the beneﬁciary bank may
deduct charges. BITPoint SG will use reasonable efforts to ensure that such charges are disclosed to the
User prior to sending the payment; however, the User acknowledges that it may not be possible in some
in some instances to calculate such charges in advance, and the User agrees to be responsible for
14.1. All Services are provided “AS IS”, without guarantees of any kind, either expressed or implied.
14.2. BITPoint SG will strive to keep the Site up and running; however, all online services suffer
from occasional disruptions and outages and BITPoint SG is not liable for any disruption
or for any losses the User may suffer as a result. Thus, BITPoint SG does not provide any guarantees
that access to the Site will not be interrupted or that there will be no delays, failures,
errors, omissions or loss of transmitted information.
14.3. BITPoint SG will use reasonable endeavours to ensure that the User can normally access
maintenance and will make reasonable efforts in giving Users a notice. The User acknowledges
that this may not be possible in case of any emergency where access to the Site may be
restricted temporarily for any rectiﬁcation and/or maintenance works.
BITPoint SG does not provide any ﬁnancial, investment or legal advice in connection with the Services provided by BITPoint
SG. BITPoint SG may provide information on the price, range, and volatility of Digital Asset
and events that have affected the price of Digital Asset, but this should not be considered
as an investment or ﬁnancial advice and should not be construed as such. Any decision to
buy or sell Digital Asset and/or enter into any Transactions is the User's decision
and BITPoint SG shall not be liable for any loss suffered as a result of any such decisions.
In contemplating accessing any functions of the Site, Users should seek independent legal
and investment and ﬁnancial advice from duly qualiﬁed persons.
16.1. The User undertakes to pay all the User's taxes and duties, which can be resulted from the
use of BITPoint SG Services and these should be paid according to the User's state of residence
regulations and/or any other regulations relating to income declaration and taxation which may be
applicable to the User.
16.2. BITPoint SG is not responsible for any violation by the User due to the User defaulting on the
User's obligation to calculate and pay the relevant taxes and duties.
17.1. BITPoint SG reserves the right to send notices to and communicate with the User via any
means of communication available to BITPoint SG, taking into account the contact details provided
by the User when registering for an Account.
17.2. The User expressly agrees to receive any notices in electronic form and to be bound by them.
BITPoint SG and the User(s) (collectively the “Parties” or singularly a “Party”) hereby
irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore and
waive any objection to proceedings in any such court on the grounds of venue or on
the grounds that the proceedings have been brought in an inconvenient forum.
The submission by the Parties herein shall not affect the right of any Party
to take proceedings in any other jurisdiction nor shall the taking of proceedings
in any jurisdiction preclude any Party from taking out proceedings in any
19.1. IN NO EVENT SHALL BITPOINT SG , ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD
PARTY SERVICE PROVIDERS BE LIABLE TO THE USER OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY
THAT MAY RESULT FROM (I) THE ACCURACY, COMPLETENESS OR CONTENT OF THIS SITE, THE SERVICES, AND/
OR THE PLATFORM(II) THE ACCURACY, COMPLETENESS OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS,
BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY
SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL
INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER,
(VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION,
FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION
OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE)
TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO
OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE,
(IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS,
PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE AND/ OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED
AS A RESULT OF THE USER’S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, WHETHER BASED ON WARRANTY,
CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY AND WHETHER OR NOT BITPOINT SG IS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN ADDITION, THE USER SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF
ACTION ARISING OUT OF OR RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE
(1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.
IN ADDITION, THE USER SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL BITPOINT SG’S TOTAL AGGREGATE
LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE USER FOR THE PARTICULAR SERVICES THAT ARE THE SUBJECT
OF THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW
AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR THE USER’S USE OF THIS SITE OR
THE SERVICES FOUND AT THIS SITE.
The User agrees to protect, defend, indemnify and hold harmless BITPoint SG and its ofﬁcers,
directors, employees, agents and third party service providers from and against any and all
claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature
(including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by BITPoint
SG directly or indirectly arising from (i) the User's use of and access to this Site or the
or the policies or agreements which are incorporated herein; and/or (iii) the User's violation
of any third-party right, including without limitation any intellectual property or other
proprietary right. The indemniﬁcation obligations under this section shall survive any
or the Services found on this Site.
going-forward basis with respect to any activity initiated after the date of publishing. In the event that the User
does not agree with any such modiﬁcation, the User's sole and exclusive remedy is to terminate the use of the
Services and Site, and close the Account. The User agrees that BITPoint SG shall not be liable to the User
hereunder due to factors beyond its control including but not limited to an Event of Force Majeure,
change of law or change in sanctions policy, BITPoint SG will not have any responsibility to the User
with respect to the Services provided hereunder and for a time period coincident with the event.
An Event of Force Majeure includes earthquake, typhoon, ﬂood, tidal wave, lightning, ﬁre, plague,
other epidemics, falling objects, war, hostilities, acts of terrorism, insurrection, strikes, riots,
industrial dispute or any other events the occurrence and consequences of which BITPoint SG is unable
to prevent or avoid.
This Site and the Services found at this Site may contain links to third-party websites that are not owned or controlled
by BITPoint SG. BITPoint SG assumes no responsibility for the content, terms and conditions,
privacy policies or practices of any third-party websites. In addition, BITPoint SG does
not censor or edit the content of any third-party websites. By using this Site or the Services
found at this Site, the User expressly release BITPoint SG from any and all liability arising
from the User's use of any third-party website. Accordingly, BITPoint SG encourages the User
to be aware when the User leaves this Site or the Services found at this Site and to review the
terms and conditions, privacy policies and other governing documents of any other website
that the User may visit.
This Privacy Notice (this “Notice”) applies to the collection, use and disclosure of an
individual customer’s Personal Data (hereinafter deﬁned) arising from goods and/or services
offered by [BITPoint SG’s entity name] (collectively referred to as “BITPoint SG”).
1.1. This Notice provides information on the obligations and policies of BITPoint SG in respect of
an individual’s Personal Data. BITPoint SG undertakes to use reasonable efforts in applying,
where practicable, those principles and the processes set out herein to its operations.
1.2. BITPoint SG’s ofﬁcers, management, and members of staff shall use reasonable endeavours to respect
the conﬁdentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed
and/or used for, or on behalf of, BITPoint SG. BITPoint SG shall use reasonable endeavours to ensure
that all collection and/or storage and/or disclosure and/ or usage of Personal Data by BITPoint
SG shall be done in an appropriate manner and in accordance with the Act and this Notice.
1.3. By interacting with BITPoint SG and its related platforms (including but not limited to the Site),
submitting information to BITPoint SG, or signing up for any products or services offered by BITPoint
SG, the User agrees and consents to BITPoint SG as well as to its respective representatives and/or
agents ("Representatives") (collectively referred to herein as "BITPoint SG", "us", "we" or "our")
collecting, using, disclosing and sharing amongst themselves the User's Personal Data, and
disclosing such Personal Data to BITPoint SG’s authorised service providers and relevant third
parties in the manner set forth in this Notice.
1.4. This Notice supplements but does not supersede nor replace any other consents the User may have
previously provided to BITPoint SG in respect of the User's Personal Data, and the User consents
herein are additional to any rights which BITPoint SG may have at law to collect, use or disclose
the User's Personal Data.
1.5. For the purposes of this Notice, in line with the provisions under the Singapore
Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall
mean data, whether true or not, about an individual customer who can be identiﬁed —
from that data; or from that data and other information which an organisation has
or is likely to have access. Such Personal Data shall also refer to that which is
already in the possession of BITPoint SG or that which shall be collected by
BITPoint SG in future.
2.1. Where the User legitimately requests access to and/or correction of Personal Data relating to
the User, such Personal Data which is in the possession and control of BITPoint SG, BITPoint
SG shall provide and/or correct that data within 30 days and in a manner in accordance with
its standard procedures as stated hereinafter.
2.2. In accordance with the Act, BITPoint SG has established a process for receiving and responding
to any query or complaint that may arise with respect to the application of this Act. To ensure that
BITPoint SG receives complaints and enquiries, the User should send the same via email
to the Data Protection Ofﬁcer (the “DPO”) of BITPoint SG at the following email address:
2.3. Please note that if the User's personal data has been provided to BITPoint SG by a third party
(e.g. a member via a referral process), the User should contact that individual to make such queries,
complaints, and access and correction requests to BITPoint SG on the User's behalf.
2.4. Should the User not wish BITPoint SG to use the User's Personal Data for any of the purposes
listed in Clauses 3.2 to 3.4, or not to receive promotional materials from BITPoint SG, the User
may opt out by sending a clearly worded email to the DPO via the email address provided in Clause
2.2. The User's request shall be processed within 30 days. Please note however that this may
BITPoint SG’s ability to attend to the User's needs in the event where there is an existing
business relationship between BITPoint SG and the User.
3.1. As part of its day-to-day activity, BITPoint SG may collect from the User, through various means,
including via BITPoint SG’s websites (including the Site), smart phone applications, marketing events
such as road shows and any forms used by BITPoint SG from time to time, some or all of the
following Personal Data:
BITPoint SG uses a browser feature known as a "cookie", which assigns a unique identiﬁcation to the User's
computer. Cookies are typically stored on the User's computer's hard drive. Information collected from cookies
is used by BITPoint SG to evaluate the effectiveness of the Site, analyse trends, and administer
the BITPoint SG’s platforms. The information collected from cookies allows us to determine such things
as which parts of the Site are most visited and difﬁculties our visitors may experience in accessing
our Site. With this knowledge, BITPoint SG can improve the quality of your experience on the Platform
by recognising and delivering more of the most desired features and information, as well as by resolving
which are typically stored in emails to help BITPoint SG conﬁrm receipt of, and response to, BITPoint
SG’s emails and to provide users with a more personalised experience when using the Site.
BITPoint SG uses third party service provider(s), to assist BITPoint SG in better understanding the use of
the Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive
that we select that will educate us on such things as how visitors navigate around our site, what products
are browsed, and general Transaction information. Our service provider(s) analyses this information and
provides us with aggregate reports. The information and analysis provided by our service provider(s)
will be used to assist us in better understanding our visitors' interests in our Site and how to better
serve those interests. The information collected by our service provider(s) may be linked to and combined
with information that we collect about you while you are using the Platform. Our service provider(s) is/
are contractually restricted from using information they receive from our Site other than to assist us.
3.2. The above Personal Data mentioned in Clause 3.1 is collected for the purposes of:
3.3. In order to carry out the functions described above, BITPoint SG may, from time to time, disclose your Personal
Data between BITPoint SG’s companies and the Representatives.
3.4. Without derogating from any of the above, BITPoint SG may also disclose your Personal Data to the following third parties:
3.5 BITPoint SG may disclose the User's Personal Data to the abovementioned parties also in the occurrence of any
of the following events:
Any third party which receives or has access to Personal Data shall be required by us to protect such Personal Data
and to use it only to carry out the services they are performing for you or for BITPoint SG, unless otherwise
required or permitted by law.
We will ensure that any such third party is aware of our obligations under this Notice
and we will enter into contracts with such third parties by which they are bound by terms
no less protective of any Personal Data disclosed to them than the obligations we
undertake to you under this Notice or which are imposed on us under applicable data
3.6 In some instances, you may also be requested to provide certain Personal Data that may be used to further
improve BITPoint SG’s products and services and/or better tailor the type of information presented to you.
In most cases, this type of data is optional although, where the requested service is a personalised
service, or provision of a product or dependent on your providing all requested data, failure to
provide the requested data may prevent BITPoint SG from providing the service to you.
3.7 Under certain circumstances, telephone calls made to any of BITPoint SG’s companies to order and/or
service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control,
appraisal, as well as staff management and development. In such an event, by agreeing to this Notice,
you hereby give your consent for the collection, use and disclosure of such Personal Data for the
purposes of our records, following up with your enquiry and/or transaction, and for quality
control and training purposes.
To the extent that we may need to transfer personal data outside of Singapore, whether to our group
companies or business partners or thirdparty service providers or simply to data storage facilities,
we shall do so in accordance with the Personal Data Protection Act, 2012 (“PDPA”) to ensure that
we provide a standard of protection to personal data so transferred that is comparable to the
protection under the PDPA.
Where possible, BITPoint SG will validate data provided using generally accepted practices and guidelines.
This includes the use of check sum veriﬁcation on some numeric ﬁelds such as account numbers or
credit card numbers. In some instances, BITPoint SG is able to validate the data provided
against pre-existing data held by BITPoint SG. In some cases, BITPoint SG is required to see
original documentation before we may use the Personal Data such as with Personal Identiﬁers
/or proof of address. To assist in ensuring the accuracy of your Personal Data in the
possession of BITPoint SG, please inform us of any updates of any parts of your Personal Data
by sending a clearly worded email to the DPO at the email address provided at Section 2.2.
BITPoint SG uses commercially reasonable physical, managerial, and technical safeguards to preserve the
integrity and security of your Personal Data and will not knowingly allow access to this data to anyone
outside BITPoint SG, other than to you or as described in this Notice. However, BITPoint SG cannot ensure
or warrant the security of any information you transmit to BITPoint SG and you do so entirely
at your own risk. In particular, BITPoint SG does not warrant that such information may not be accessed,
altered, collected, copied, destroyed, disposed of, disclosed or modiﬁed by breach of any of BITPoint
SG’s physical, technical, or managerial safeguards.
7.1 In accordance with Clause 2.1 of this Notice, you have the right to:
7.2 BITPoint SG reserves the right to charge a reasonable administrative fee in order to meet your requests under
Clause 7.1(a). Upon payment of the requisite fee under Clause 7.1(a) and/or receipt of your request under Clause
7.1(b), your request shall be processed within 30 days.
7.3 If you wish to verify the details you have submitted to BITPoint SG or if you wish to check on the manner in
which BITPoint SG uses and processes your personal data, BITPoint SG’s security procedures mean that BITPoint
SG may request proof of identity before we reveal information. This proof of identity will take the form of full
details of name, Account number and NRIC or Passport or Fin number. You must therefore keep this information
safe as you will be responsible for any action which BITPoint SG takes in response to a request from someone
using your Account details. We would strongly recommend when you login to your online account in our websites
that you do not use the browser's password memory function as that would permit other people using your
terminal to access your personal information.
BITPoint SG will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the
Personal Data is not required for any reasonable business or legal purposes of BITPoint SG and where the
Personal Data is deleted from BITPoint SG’s electronic, manual, and other ﬁling systems in accordance
with BITPoint SG’s internal procedures and/or other agreements. In accordance with our record keeping
obligations we will retain Accounts and Personal Data for, at least a period of ﬁve years after they
are closed by Users.
We have implemented security measures to ensure the conﬁdentiality of your Personal Data and to protect your
Personal Data from loss, misuse, alteration or destruction. Only authorised personnel of BITPoint SG have
access to your Personal Data, and these personnel are required to treat the information as conﬁdential.
The security measures in place will, from time to time, be reviewed in line with legal and
You have the right to ask us not to process your Personal Data for marketing purposes.
You can exercise the right at any time by contacting us at
BITPoint SG reserves the right to alter any of the clauses contained herein in compliance with
local legislation, and for any other purpose deemed reasonably necessary by BITPoint SG.
to the modiﬁed terms, the User must inform BITPoint SG as soon as possible of the terms to
which the User does not consent. Pending such notice, if there is any inconsistency
between these terms and the additional terms, the additional terms will prevail.
This Notice is governed by and shall be construed in accordance with the laws of Singapore.
The User hereby submit to the non-exclusive jurisdiction of the Singapore courts.
12.1 This Notice only applies to the collection and use of Personal Data by BITPoint SG.
It does not cover third party sites to which we provide links, even if such sites are
co-branded with our logo. BITPoint SG does not share the User's Personal Data with
third party websites. BITPoint SG is not responsible for the privacy and conduct practices
of these third party websites. The User should read the privacy policies of these third party
websites before disclosure of any Personal Data to these websites.
12.2 BITPoint SG will not sell the User's personal information to any third party without the User's
permission, but BITPoint SG cannot be responsible or held liable for the actions of third party
sites which the User may have linked or been directed to BITPoint SG’s website.
12.3 BITPoint SG’s websites (including the Site) do not target and are not intended to attract minors
under the age of twenty-one (21) years old. BITPoint SG does not knowingly solicit personal information
from minors under the age of twenty-one (21) years old or send them requests for personal data.
12.4 There may be links from BITPoint SG’s websites (including the Site) to other websites and resources
provided by third parties. This Notice applies only to BITPoint SG’s websites (including the Site).
Accessing those third-party sites or sources requires the User to leave BITPoint SG’s websites.
We do not control those third-party sites or any of the content contained therein and the User agree
that we are in no way responsible or liable for any of those thirdparty sites, including,
without limitation, their content, policies, failures, promotions, products, services or actions
and/or any damages, losses, failures or problems caused by, related to or arising from those sites.
The User agrees to review all policies, rules, terms and regulations, including the privacy notices,
of each third-party site that the User visits.
12.5 Please be notiﬁed that BITPoint SG is not in any partnership with entities who represent themselves
as customer support agents, providing customer support services via phone and/or social media and who may
promise to help solve the User's issues for money.
Remember - customer support is provided only via the BITPoint SG website and is always provided free of charge.
If the User encounters anything the User believes may be a fraud, phishing, or scam which impersonates BITPoint
SG, the User should email BITPoint SG immediately at
BITPoint SG Anti-Money Laundering and Know Your Customer Policy (hereinafter referred to as the “AML/KYC Policy”)
is designed to prevent and mitigate the risk of BITPoint SG being involved in any kind of illegal activity.
Both international and local regulations require BITPoint SG to implement effective internal
procedures and mechanisms to prevent money laundering, terrorist ﬁnancing, drug and human
trafﬁcking, proliferation of weapons of mass destruction, corruption and bribery and to
take action in case of any form of suspicious activity from its Users.
AML/KYC Policy covers the following matters:
BITPoint SG’s identity veriﬁcation procedure requires the User to provide BITPoint SG with reliable,
independent source documents, data or information (e.g., national ID, international passport,
bank statement, utility bill). For such purposes BITPoint SG reserves the right to collect
User’s identiﬁcation information for the AML/KYC Policy purposes.
BITPoint SG will take steps to conﬁrm the authenticity of documents and information provided
by the Users. All legal methods for double-checking identiﬁcation information will be used
and BITPoint SG reserves the right to investigate certain users who have been determined
to be risky or suspicious.
BITPoint SG reserves the right to verify the User's identity on an on-going basis, especially when
their identiﬁcation information has been changed or their activity seems to be suspicious
(unusual for the particular User). In addition, BITPoint SG reserves the right to request
up-to-date documents from the Users, even though they have already provided prior
User’s identification information will be collected, stored, shared and protected strictly in
accordance with the BITPoint SG’s Privacy Notice and the related data protection regulations.
Once the User's identity has been veriﬁed, BITPoint SG shall be able to remove itself from potential
legal liability in a situation where its Services are used to conduct illegal activity.
The Users who are intended to use payment cards in connection with the BITPoint SG’s Services have to provide
and pass card veriﬁcation in accordance with instructions available on the BITPoint SG’s Site.
The Compliance Ofﬁcer is the person, duly authorized by BITPoint SG, whose duty is to ensure the effective implementation
and enforcement of the AML/KYC Policy. It is the Compliance Ofﬁcer’s responsibility to supervise
all aspects of BITPoint SG’s anti-money laundering and counter-terrorist ﬁnancing, including
but not limited to:
The Compliance Officer is entitled to interact with law enforcement, which are involved in prevention of money laundering,
terrorist financing and other illegal activity.
The Users are known not only by verifying their identity (who they are) but, more importantly, by analysing their transactional
patterns (what they do). Therefore, BITPoint SG relies on data analysis as a risk-assessment
and suspicion detection tool. BITPoint SG performs a variety of compliance-related tasks,
including capturing data, ﬁltering, record-keeping, investigation management, and reporting.
System functionalities include:
With regard to the AML/KYC Policy, BITPoint SG will monitor all transactions and it reserves the right to:
The above list is not exhaustive and the Compliance Ofﬁcer will monitor Users’ transactions
on a daily basis in order to deﬁne whether any Transactions are to be reported and
treated as suspicious or are to be treated as bona ﬁde.
BITPoint SG, in line with the international requirements, has adopted a risk-based approach to combat money laundering
and terrorist ﬁnancing. By adopting a riskbased approach, BITPoint SG is able to ensure
that measures to prevent or mitigate money laundering and terrorist ﬁnancing are commensurate
to the identiﬁed risks. This will allow resources to be allocated in the most efﬁcient
ways. The principle is that resources should be directed in accordance with priorities so
that the greatest risks receive the highest attention.
BITPoint SG creates opportunities for people and builds trust between them worldwide. BITPoint
SG is committed to conducting business in accordance with the highest ethical, professional
and legal standards. The public, BITPoint SG’s partners and Users’ have the right to expect
that professional, competent and trustworthy people are employed by BITPoint SG.
BITPoint SG will comply with applicable legislation. In line with applicable legislation BITPoint
SG has a ‘zero tolerance’ policy towards fraud, corruption, collusion, money laundering,
ﬁnancing of terrorism and other criminal conduct (jointly referred to as the “Prohibited Conduct”) and will
thoroughly investigate and seek to take disciplinary and/or legal action against those who
perpetrate, are involved in, or assist with fraudulent or other improper actions in all BITPoint SG activity
and related transactions.
BITPoint SG will provide adequate and appropriate resources to implement the AntiFraud Policy
and will ensure it is communicated and understood.
The Anti-Fraud Policy has been drafted to comply with the current applicable local and international legislation,
including, but not limited to applicable EU legislation. Adherence to the Anti-Fraud Policy BITPoint SG will ensure compliance with all relevant legislation
and internal policies.
Pursuant to the Anti-Fraud Policy, prohibited conduct includes fraud, corruption, collusion, money laundering, ﬁnancing
of terrorism and other criminal conduct deﬁned as follows:
BITPoint SG performs a “Know-Your-Customer Policy” (KYC) due diligence process on all new Users and a
due diligence on all transactions to detect possible compliance or integrity concern.
Such due diligence is performed in accordance with the requirements of the money laundering
and terrorist ﬁnancing activities regulations, pursuant to the terms of KYC.
In view of the Anti-Fraud Policy BITPoint SG is responsible for:
BITPoint SG’s Operational Anti-Fraud Department, in particular, the Anti-Fraud Commissioner, is the ﬁrst line of detection,
investigation and protection in preventing Prohibited Conduct through the Users and transactions
appraisal process. The AntiFraud Commissioner will be responsible for the proper fulﬁlment
of the Anti-Fraud Policy.
The Anti-Fraud Commissioner, through the Operational Anti-Fraud Department, working in close collaboration with the Nominated
Officer (cf. Know-Your-Customer Policy), shall be responsible for:
The Operational Anti-Fraud Department shall enjoy complete independence in the exercise of its responsibilities. The Anti-Fraud
Commissioner shall have full authority to open, pursue, close and report on any investigation
on Prohibited Conduct within its remit without prior notice to, the consent of, or interference
from any other person or entity.
(c) Professional Standards
All Prohibited Conduct investigations conducted by the Operational Anti-Fraud Department shall be fair and impartial, with
due regard to the rights of the Users and persons or entities involved. The presumption of
innocence applies to those alleged to have engaged in misconduct. Those involved in the Prohibited
Conduct investigation (be those under investigation or those conducting the investigation)
should be aware of their rights and obligations and ensure they are fully respected.
All Users are required to cooperate with the Operational Anti-Fraud Department and the Anti-Fraud Commissioner promptly,
fully, efficiently and in the manner specified by the Operational Anti-Fraud Department,
including by answering relevant questions and complying with requests for information and
In accordance with BITPoint SG internal rules on access to information, all information and documents
collected and generated during a Prohibited Conduct investigation, not already in the public
domain, shall be kept strictly conﬁdential. The conﬁdentiality of the information collected
will be respected both in the interests of those concerned and the integrity of
In particular, during the Prohibited Conduct investigation the conﬁdentiality will be respected in so far
as it would not be contrary to the interests of the investigation.
The Operational Anti-Fraud Department shall disclose such information and documents only to those
persons or entities authorized to receive them or otherwise on a need-to-know basis.
BITPoint SG will review the Anti-Fraud Policy to reﬂect new legal and regulatory developments
and ensure good practice.
BY USING THE SERVICES, THE USER WARRANTS AND GUARANTEES THAT THE USER HAS NO INTENTION TO COMMIT
ANY OF PROHIBITED CONDUCT ACTS DESCRIBED HEREIN; FURTHERMORE, THE USER CONSENTS TO ANY CHECKS
IN RELATION TO INVESTIGATION UNDER THE ANTI-FRAUD POLICY AND THE USER AGREES TO COOPERATE FULLY
AND PROMPTLY WITH THE ANTI-FRAUD COMMISSIONER DURING SUCH INVESTIGATION.
The trading of Digital Asset involves a signiﬁcant amount of risk. Prices can ﬂuctuate
on any given day. Because of such price ﬂuctuations, the User may gain or lose value of the User's
assets at any given moment. Any digital token may be subject to large swings in value and may
even become absolutely worthless. There is always an inherent risk that losses will occur
as a result of buying, selling or trading anything on the market.
Digital Asset trading has speciﬁc risks, which are not shared with ﬁat currencies, goods or
commodities in a market.
Unlike ﬁat currencies, which are supported by government reserves or other legal entities, as well
as commodities such as silver and gold, Digital Asset are only backed by mathematics,
technology and trust. Most Digital Asset are absolutely decentralized, which means there is
no authority that can take corrective measure to protect the value of such Digital Asset
in a crisis.
Some Digital Asset may be used as an autonomous worldwide payment system. Possession and use of
such Digital Asset would be subject to high regulatory risk particularly in jurisdictions governed
by national governments who believe such methods may be used for illegal purposes. When possessing
and trading in such Digital Asset- traders put their trust in the digital, decentralized
and mostly anonymous system, which relies on p2p networking and cryptography to maintain
Digital Asset trading is susceptible to irrational or rational bubbles or absolute loss of conﬁdence,
which could collapse demand/supply. Any actions, even remotely connected to Digital Asset can crash
conﬁdence in such Digital Asset, such as unexpected changes imposed by the Digital Asset
developers, a government crackdown, the creation of a superior competing Digital Asset
alternative, or even a deﬂation or inﬂation spiral. Conﬁdence might also collapse because
of various technical problems: if the anonymity of the system can be compromised,
Assets lost or stolen, or in the event that hackers or governments become able to
prevent Digital Asset transactions from settling.
Every User has to carefully assess whether the User's ﬁnancial situation and tolerance for risk
is suitable for buying/selling/trading Digital Asset.
* Fees are subjected to changes
* Storage fee is only applicable if the account has been inactive for more than 6 months (refer to clause 9.7)
To ensure that transactions are processed on cryptocurrency networks, outgoing transactions to external digital currency
addresses typically incur a "mining" or "network" fee. This fee is paid to the
digital currency miners, which are the systems that process the transactions
and secure the respective network.
Please note: all fees are paid to miners, BITPoint SG does not profit from any
sends or receives.
BITPoint SG does not pay the network mining fee on behalf of customers for outgoing digital currency transactions.
The fee you pay for outgoing transactions is calculated dynamically at the time the transaction is created. This means that the fee may be higher or lower depending on the overall transaction volume currently on the digital currency network. The fees are displayed on the send confirmation screen. Please note that no portion of this fee goes to BITPoint SG.